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Trip.com

Employee wellness and health are at the top of the agenda for leading global travel service provider Trip.com.

With company policies that provide childcare subsidies and flexible working options, the pro-family organisation works hard to be inclusive and support its diverse workforce.

Given their positive wellbeing effects, it’s no surprise therefore to find live plants gracing the floor space of the company’s Edinburgh office.

Colette Adamson, office manager, EDICC, said: “Our office is fairly dark and we wanted to bring some life into the space.

“The feedback [from staff] we have received has been fantastic, the impact has been much more significant than we expected.”

Due to hybrid working, the office generally welcomes approximately 130 team members each day, but around 260 employees call the Lochrin Square location their base. From the Fountainbridge contact centre, the team delivers services in 12 different languages across the EU, and each agent is able to speak at least two tongues, with some able to converse in four or five.

Crossing the threshold, the energy in the office is palpable, as multilingual agents chatter on phones with bright smiles and happy demeanours, while staff greet each other with enthusiasm and a genuine bon amie.

But at times work can be stressful and in such a high-octane environment live plants play a critical role creating a sense of calmness and serenity.

Aglaonema, spathiphyllum, dracaena, calathea and strelitzia are just some of the plants filling containers in a variety of shapes and sizes, strategically placed around the office floor. 

Quiet spaces offer staff a place to relax surrounded by greenery and a games room, about to undergo a refurbishment, features planting as an important element in the redesign.

In the last few years, Trip.com have expanded rapidly, now employing over 30,000 people across 30 countries. Demonstrating the provision of a fantastic working environment is key for the growing organisation when it comes to attracting new employees and plants are a central part of that strategy. Not only does the installation of greenery bring numerous proven benefits to the office environment including cleaner air, increased humidity and a reduction in noise, the presence of plants also sends a clear message of care and appreciation.

For office manager Colette, creating a vibrant and healthy working environment which supports the needs of an extremely busy team is a priority. The addition of live plants brings tranquillity and peace and allows staff to connect with nature, facilitating positive emotions.

And when talking travel all day, what better way to bring on the holiday vibe than surrounding the team with tropical foliage.

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“GP Plantscape provided a professional service from start to finish. the service was top notch through and through.”
Kevin Stewart, Facilities Manager , Registers of Scotland
“We have worked with GP for many years as a business therefore when selecting a supplier it was a natural selection and the service has been excellent.”
Caroline Hammond, Office Manager , LSPIM
“If a contractor turns up and they are not booked in it makes my life very stressful and difficult, but with GP we know when the team is arriving, we know what day they are arriving, what time they are arriving and its normally always the same people, but if it has to change, we know in advance.”
Sandy Fraser, Facility Management , Glenmorangie
“Nine out of ten people comment on the displays. The plants are simple but effective. Elaine [contracts manager] is very efficient and very knowledgeable and the installations guys were excellent, so helpful and particularly pleasant. We deal with delivery guys every day and it’s good to find quality guys like that doing deliveries and a really good job.”
Gordon Anthony, General Manager , Park Hotel
“Incorporating biophilia in a recent hybrid pilot workspace for a client in Glasgow was such an important part of the jigsaw. The project included large trees, standing planters in various designs, shelf planters and two bespoke moss walls. The exterior courtyard also underwent a transformation including power washing the paving, sanding and painting of the exterior furniture, new gravel, a new Astro turf putting green and various planters with lovely biophilia displays. The feedback has been fantastic and people have been raving about it from a senior level. A big thanks to all the team at GP who were a great support and pulled out all the stops to ensure completion on time.”
Susan Houston, Sales Support Manager , Apleona
“We pride ourselves on being a very culture orientated company where employee’s welfare is at the forefront of every decision. I want the office to be a welcoming and happy space for everyone who comes in and getting plants put in was the next obvious decision for this. We love our plants and couldn’t be without them now.”
Nikki Thng, CEO & Founder , Class for Kids
“The greenery creates a calm and tranquil environment in which to work and are conducive to the design process.”
Mette Møller, Urban Designer , HarrisonStevens
“UWS are delighted with the end result, GP Plantscape excelled from start to finish working closely with us carrying out several reviews and provided multiple options for us to consider. ”
John MacFarlane , Facilities and Maintenance Manager, UWS
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